On December 20, 2024, Aktau hosted a reporting meeting between Malik Olzhabekov, Vice Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan, and the population of the Mangystau region.
During the meeting, Malik Serikovich noted the ongoing work on the transfer of public services to electronic format. So, today 93% of services are provided electronically, of which 90.8% are available on the eGov Mobile platform.
Kazakhstan has become one of the 10 world leaders in the development of online services, and the popularization of digital documents makes it possible to abandon paper certificates. 34 digital documents are already available, which simplifies daily life.
As part of the "Invisible Government" concept, bureaucratic processes have been significantly reduced: the number of procedures has been reduced from 605 to 175, and the number of visits to government agencies has been reduced from 119 to 21.
The Vice Minister noted that special attention is paid to digital solutions aimed at improving the convenience of citizens – social initiatives:
More than 800,000 socially significant services have been provided using digitalization.
The Social Wallet project is being implemented. Currently, two services have been launched in a pilot format: free medicines and free meals for schoolchildren.
Citizens' medical data is now available through the e-Densaulyq service.
An overview was also made of the IT sector and digital services introduced in 2024. The quality of communications in the Mangystau region was discussed, as well as plans for the next few years.
Digitalization of regions is one of the important activities of the Ministry. Thus, in Aktau, a Single Contact Center-109 is actively functioning for operational interaction with citizens – more than 40 thousand requests have been received since the beginning of the year. To increase the public safety of citizens, the coverage of video surveillance is expanding – there are 46 thousand video surveillance cameras in the region.
In addition, Malik Olzhabekov answered questions from residents of the region. One of the urgent issues for residents of the Mangystau region is providing high-quality communications and Internet access. Questions were also asked in the field of public services and communications.

Source : https://www.gov.kz/memleket/entities/mdai/press/news/details/909103