The Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan, Jaslan Madiyev, visited the Kyzylorda region as part of a working trip. The main purpose of the trip was to get acquainted with the digitalization of the region, support IT initiatives, and discuss issues of the aerospace industry.
On the first day of the trip, the Minister visited the Baikonur cosmodrome, where he held a meeting on the implementation of the Baiterek project and preparations for its launch. The meeting participants discussed the current status of the project, key stages of preparation and plans for 2025.
Jaslan Madiyev also held a meeting with representatives of the local administration. The issues of socio-economic development of the city and preparations for the upcoming 70th anniversary of the cosmodrome were discussed.
Special attention was paid to the Public Service Center or Supercenter, where 3,095 services were provided by partners during the quarter. The Supertson Center for Public and Social Services is an innovation center designed to significantly improve the process of providing public and social services to citizens. Its goal is to create a multifunctional infrastructure where citizens can receive the maximum range of services in one place.
In 2024, the center achieved good results in terms of the number of services provided, improving the quality of service and introducing innovative solutions.
The center includes 11 front offices, 19 back offices, a special center, as well as a number of departments that ensure the availability of services to the public. Since the beginning of the year, the center has provided more than 480 thousand services in the areas of social security, real estate registration, maintenance, including the issuance of documents and certificates.
The work of the superTSOn has already shown excellent results. The level of complaints from citizens decreased by 48% over the year. Now the registration of the land project has been reduced from 45 days to 3 working days, and the issuance of repeated certificates now takes only 30 minutes. The Green Corridor project has been launched, which allows you to quickly process documents and register real estate rights, significantly reducing the time and expenses of citizens. The transition to electronic document management has also been implemented in the Super Center. This made it possible to optimize work, reduce the cost of paper, stationery and transport.
The Minister also got acquainted with plans to improve the center's infrastructure and integrate information systems to accelerate interaction with government agencies and individuals.
After that, Jaslan Madiyev held a personal reception for citizens, listening to their questions and suggestions regarding the digitalization of public services.

Source : https://www.gov.kz/memleket/entities/mdai/press/news/details/909760