The Ministry of Labor and Social Protection of the Republic of Kazakhstan is actively working towards the introduction of advanced technologies, including new tools based on artificial intelligence. The Ministry of Labor assists Kazakhstani citizens in choosing vacant jobs, provides a disability group during external certification on the basis of medical data, and analyzes applications to the contact center, the press service of the agency reports. Today, 45 out of about 50 public services are provided in electronic format, including 28 of them proactively. Modern digital tools, including AI, increase efficiency and personalization of services. Integration with the information systems of other state bodies contributes to the complex solution of socio-economic tasks and sustainable development.

Thus, the digital ecosystem "Enbek" offers Kazakhstani people a wide range of services in the field of employment, from vocational guidance to employment.

In the portal of the electronic labor exchange, the JI model analyzes resumes and vacancies, taking into account parameters such as expected salary, area of ​​residence and professional skills, and selects existing offers. is used. This year, opportunities for automatic selection of vacant positions will be expanded, which will allow to accelerate the job search by 90%.

Innovative projects navigator designed to increase the efficiency of state investments and the quality of planning has been launched. The functionality of the portal provides analysis and forecasting of personnel needs, as well as monitoring and control of projects. Today, data on more than 1,000 investment projects have been combined in it.

In addition, this year it is planned to create a digital platform "Management of Human Resources" that will help predict the need for personnel, adapt training programs to the specific demands of the labor market, and increase the efficiency of labor management.

If there are questions and suggestions related to the "Enbek" digital ecosystem, users can leave a written request in the chat of the contact center for social and labor issues. This year, an intelligent chatbot will be launched to increase the speed and efficiency of the initial processing of such requests. It reduces the burden of operators and provides round-the-clock support to applicants.

Also, the improvement of the digital map of the Family continues, since September of last year, the ability to analyze the situation in the regions has been available to the central state and local executive bodies for the development of social and economic development programs. Thanks to the work done, 237,000 families were removed from the crisis and distressed categories due to support measures.

Artificial intelligence capabilities are used to show support measures to bring families out of difficult life situations. Artificial intelligence identifies important factors contributing to changes in the welfare category in a few minutes and creates a local population support program for each district.

Another important aspect of the department's work is to create a safe and healthy working environment. An innovative solution in this direction was a digital map of labor risks - a tool for preventing possible labor conflicts and ensuring compliance with social, labor rights and guarantees of employees in enterprises. Today, it allows monitoring data on more than 92,100 enterprises in all sectors of the economy, each of which employs more than 10 people.

The use of AI in the digital map of labor risks through machine learning algorithms allows for in-depth analysis of the collected data. Last year, this tool made it possible to predict and solve risks in 2.2 thousand enterprises, thanks to which the rights and interests of 63.4 thousand workers were protected.

Another important stage was the digitization of the activities of organizations providing special social services, carried out within the framework of the transformation of the social service system.

The social services portal is actively developing, which provides citizens with convenient and open access to social services.

People with disabilities A digital rehabilitation diary is included to assess rehabilitation potential. To implement it, modern rehabilitation and habilitation centers equipped with modern material and technical base are needed.

As part of the further implementation of the pilot project on the external format of medical and social examination, this year it is planned to introduce JI tools to automatically determine the degree of loss of health. Artificial intelligence helps analyze medical data and suggest disability groups. This makes the process faster, more objective and more transparent. The analysis of medical data through JI is of a recommendation nature.

According to the task of the head of state, the work in all mentioned directions will continue, ensuring the wide implementation of digital innovative solutions that increase the efficiency and transparency of the department's work.

Source : https://www.gov.kz/memleket/entities/kostanai-kostanai-maskeu/press/news/details/971410?lang=kk