Conflict with tourist service providers: the police are investigating this case for fraud

One of the tourist agencies in Kostanay came to the attention of the police. Clients are massively complaining about the company engaged in booking tours abroad.

Currently, the police have received 53 complaints from victims who paid for tours but did not receive the promised services. People booked trips to Egypt, Turkey, Thailand, Vietnam and China and paid for the tours in full or in part.

However, despite the payment, the tours were not booked and their money was not refunded.

Customers booked tours by visiting the office, by phone, and paid in cash and non-cash. But on the day of the flight, they found that the tours were not booked.

According to preliminary calculations, the damage costs amounted to 40 million tenge.
The company responded to the accusations that the money was not appropriated and the tours were sold at their cost, as a result of which problems arose. A pre-trial investigation is being conducted on the fact of fraud. The suspect, a private businessman, was arrested. The investigation is ongoing.

Police ask all victims of such a scheme to contact law enforcement agencies.

Source : https://www.gov.kz/memleket/entities/kostanai-altynsarin-obagan/press/news/details/973251?lang=kk