There's been a lot of talk recently about queues at the Kazakh-Russian border, especially at the Zhaysan automobile checkpoint. Some reports have mistakenly linked these truck buildups to issues with the CarGoRuqsat electronic queue system.

The State Revenue Committee MF RK clarifies that the primary cause of congestion is temporary roadworks on the Samara–Shymkent republican highway, specifically in front of the Zhaysan checkpoint. These works, which began on May 13, 2025, are approximately scheduled for completion by June 7, 2025. As part of the renovation, traffic is restricted by temporary traffic lights and a construction barrier, significantly reducing the road's capacity.

At the Sagarchin checkpoint on the Russian side, only two lanes are operational, compared to four at the Zhaysan checkpoint on the Kazakh side. This disparity creates a throughput imbalance and contributes to queue formation.

The CarGoRuqsat electronic queue system, operating on the digital platform Qoldau.kz, effectively digitalizes state border procedures. Since its introduction in 2023, checkpoint capacity on the border with third countries has increased by 61%. Over 230,000 trucks have already transited through the system at the EEU borders

The CarGoRuqsat electronic queue system offers carriers the ability to pre-book border crossing times, ensures transparent and equitable booking conditions, provides automatic notifications for outstanding payments or required documentation, and allows for expedited passage at a separate fare when necessary.

Overall, the EQS effectively regulates traffic flows, ensures transparent border crossing processes, minimizes human factor influence and corruption risks, and consequently prevents congestion.

Considering the current situation, carriers are advised to:

- book their border crossing time in advance and arrive at the checkpoints at the selected time;

- Continuously monitor information regarding traffic conditions and any possible restrictions along the route;

- To avoid checkpoint congestion, the Committee urges carriers and foreign trade participants to book an electronic queue in the CarGoRuqsat system and strictly adhere to their scheduled arrival date.

- Do not succumb to provocations and false information on social networks that call for violating order. Additionally, refrain from using bot programs and other schemes to circumvent the system, as such actions are monitored and suppressed.

Source : https://www.gov.kz/memleket/entities/kgd-vko/press/news/details/1013867?lang=kk