The VideoCON serviceremainsoneof the most in-demanddigitalchannels for remoteaccesstopublic services.Since the beginning of  2025alone, it has already been used25,676times.

The service is aimedatcitizenslivinginremotelocalitiesoroutside the country,peoplewithdisabilities,aswell as thosewho are unabletoattendaPSCduetoworkorfamilycircumstances.

The most in-demand services through the video center remain: issuing and revoking EDS, assigning allowances for the birth of a child and for caring for him, benefits for large families and people with disabilities, obtaining a certificate of the presence or absence of a criminal record, as well as registration of social services and various types of assistance for people with disabilities. Using the Video Conference service is easy.

 First, you need to install the PSC mobile app (via Google Play and the App Store) and log in. Next, select the video section in the application and connect to the operator. During the video call, an employee of the Center will provide advice, assist in filling out the application and, if necessary, accept documents that can be downloaded through the chat window. If the service is paid, the payment is made online through the STB mobile application. The finished result can be obtained during a video call or at any Public Service Center.

Source : https://www.gov.kz/memleket/entities/akimat-beyneu/press/news/details/1029176?lang=kk