The Tanym Corporate Training Center of the Government for Citizens State Corporation summed up the results of its work for the first half of 2025. From January to June, more than 4,000 employees of 30 government agencies and quasi-public sector organizations were trained at the center. Classes were held in an online format using the Qosyl meet platform.

 The trainingprogramwasaimedatprovidingemployees with a clearunderstanding of theirresponsibilitieswhendealingwithcitizens' complaints.Specialattention was paid to how to ensuretransparencyandefficiency of processesso that everyrequest from Kazakhstanis is consideredcomprehensively,andapplicantsreceive high-quality,completeanswers.

Forthispurpose, the TanymCenterhasattractedexperts from the ProsecutorGeneral's Office, the ICRIAP PublicServicesCommittee, the Ministry of Justice, the Ministry of CultureandInformation,aswell as the State Corporation.Duringtheclasses, the speakersexplained the legalbasis for handlingappeals,including the legalrequirementsforregistrationandaccounting of applications,aswell as the principles of administrativeprocedures.

Thisknowledgehelpsspecialists to buildcommunicationwithcitizensmorecompetentlyandminimizebureaucraticbarriers. A separatetrainingblockwasdevoted to the personalreception of citizensandbusinessrepresentatives. The audience got acquaintedwith the bestpractices of holdingsuchmeetings,ways to build an effectivedialogueandresolvedifficultsituations.This is importantbecause, in addition to workinginthee-Online system, the format of directcommunicationwith the publicremains in demand,whichrequiresspecialskillsfromemployees.

In addition, the participants studied methods for identifying hidden government services and using digital tools to increase their accessibility. This is especially important because the State Corporation provides a wide range of services that cover more than 50 information systems of various government agencies. Many of these services require well-coordinated cooperation between departments in order to provide citizens with fast and high-quality service. Practical exercises and analysis of typical mistakes helped the students to better understand how to build teamwork, minimize bureaucratic barriers and create conditions for the systematic provision of services at all stages.

 The Tanym Corporate Training Center will continue to work in this direction, focusing on the development of human resources and the introduction of modern approaches to training.

Source : https://www.gov.kz/memleket/entities/akimat-munayli/press/news/details/1042772?lang=kk