The Tanym Center trained more than 4,000 employees of government agencies and organizations in the first half of 2025
The Tanym Corporate Training Center of the Government for Citizens State Corporation summed up the results of its work for the first half of 2025. From January to June, more than 4,000 employees of 30 government agencies and quasi-public sector organizations were trained at the center. Classes were held in an online format using the Qosyl meet platform.
The training program was aimed at providing employees with a clear understanding of their responsibilities when dealing with citizens' complaints. Special attention was paid to how to ensure transparency and efficiency of processes so that every request from Kazakhstanis is considered comprehensively, and applicants receive high-quality, complete answers.
For this purpose, the Tanym Center has attracted experts from the Prosecutor General's Office, the ICRIAP Public Services Committee, the Ministry of Justice, the Ministry of Culture and Information, as well as the State Corporation.
During the classes, the speakers explained the legal basis for handling appeals, including the legal requirements for registration and accounting of applications, as well as the principles of administrative procedures. This knowledge helps specialists to build communication with citizens more competently and minimize bureaucratic barriers.
A separate training block was devoted to the personal reception of citizens and business representatives. The audience got acquainted with the best practices of holding such meetings, ways to build an effective dialogue and resolve difficult situations. This is important because, in addition to working in the e-Online system, the format of direct communication with the public remains in demand, which requires special skills from employees.
In addition, the participants studied methods for identifying hidden government services and using digital tools to increase their accessibility. This is especially important because the State Corporation provides a wide range of services that cover more than 50 information systems of various government agencies. Many of these services require well-coordinated cooperation between departments in order to provide citizens with fast and high-quality service. Practical exercises and analysis of typical mistakes helped the students to better understand how to build teamwork, minimize bureaucratic barriers and create conditions for the systematic provision of services at all stages.
The Tanym Corporate Training Center will continue to work in this direction, focusing on the development of human resources and the introduction of modern approaches to training.

Source : https://www.gov.kz/memleket/entities/kostanai-kamysty-klochkov/press/news/details/1039383?lang=kk