With the rapid development of digital technologies, citizens are increasingly gaining access to government, financial, and other electronic services via the internet. However, at the same time, the methods and techniques of online fraud are rapidly evolving. We ask you to be especially vigilant – fraudsters are actively exploiting the capabilities of rapidly developing artificial intelligence, creating videos, audio recordings, and images in which people's faces and voices are replaced with real ones. By exerting psychological pressure and exploiting citizens' trust in official structures, fraudsters often pose as employees of government agencies, banks, law enforcement agencies, telecom operators, and other organizations in order to gain access to personal and financial information.
For your safety and to prevent fraud, JSC ENPF reminds you:
• Pension payments are processed without intermediaries or commissions;
• ENPF does not charge a fee for services, and all payments are made strictly in accordance with the law;
• The targeted use of savings for housing and medical treatment is carried out only through authorized operators (second-tier banks);
• Employees of government agencies, banks, law enforcement agencies, telecom operators, and the ENPF never request personal data, bank card details, SMS codes, or other confidential information by phone, email, or via instant messaging apps;
• If callers address you by your first name and patronymic and know your residential address and place of work, this does not mean they are official. All necessary information can be obtained in various ways.
If you receive a suspicious call, message, or email, we recommend:
• Immediately stop communicating with the suspected perpetrator.
• Record contact information (including screenshots of correspondence, phone numbers, email addresses, website links, and other information).
• Contact law enforcement agencies or the customer support service of the relevant organization (bank, telecom operator, etc.) to clarify the information and take further action.
The ENPF strongly recommends obtaining information from official sources and
acting exclusively within the legal framework.
You can get answers to all your questions and verify information regarding the withdrawal and transfer of your pension savings at ENPF branches or remotely:
- via the enpf.kz website or the BZhZK/ENPF mobile app;
- via the toll-free multi-channel call center at 1418, or via WhatsApp at +7 777 000 1418;
- on the ENPF's official social media pages on popular platforms such as Odnoklassniki, Telegram, Facebook, VKontakte, X, and Instagram.
Share information security rules with your loved ones, especially elderly relatives.
Take precautions to ensure the safety, security, and confidentiality of your personal data.

Source : https://www.gov.kz/memleket/entities/abay-kurchatov/press/news/details/1078684?lang=kk