The Department of State Revenue for the Zhetisu region informs about the functioning of modern and convenient channels for receiving consultations on customs administration and service products.

The following operational communication tools are available for citizens and participants of foreign economic activity:

Single Contact Center - 1414

Single number for obtaining qualified explanations from specialists of KDG and territorial State Revenue Departments (SRD).

Video consultation

This format is intended for solving complex technical issues that require visual demonstration. It is especially effective when there are difficulties in working with information systems. The service allows you to:

- Conduct a screen demonstration to quickly diagnose the problem.

- Receive step-by-step instructions in real time.

Salyqbot Digital Assistant

An intelligent chatbot available around the clock in Telegram messenger (@SalyqBot). Salyqbot provides instant answers to standard and frequently asked questions, allowing you to get information 24/7.

The range of consultations covers:

- The procedure for customs declaration of goods.

- Issues of classification of goods according to the EEU TN VED.

- Calculation and procedure for payment of customs duties, taxes and fees.

- Working in the information systems of the Customs Administration.

- Rules for the movement of goods by individuals for personal use.

We urge participants of foreign economic activity and all interested parties to actively use these digital services to obtain accurate and official information.

#CustomsKazakhstan #Digitalization #1414 #Salyqbot #FEA #DGD

Source : https://www.gov.kz/memleket/entities/kgd-zhetysu/press/news/details/1082614?lang=kk