On November 27, 2025, specialists from Aktobe city's "AqtobeSu Energy" Joint-Stock Company arrived on a business trip to Shymkent and visited the central dispatch service, training center, and sewage treatment facilities of "Water Resources - Marketing" LLP.

The main goal of this visit is to get acquainted with modern digital technologies in the water supply and sewage treatment system, exchange experiences and implement best practices in the industry in the work of their enterprise. Since the development of the water sector is of great importance for environmental safety, public health and industrial growth in the country, such professional cooperation and partnership are very valuable.

During the visit, the delegation from Aktobe first visited the central dispatching service of “Water Resources – Marketing” LLP. Here they got acquainted with the work of automated control tools for managing the drinking water system of the city of Shymkent. In this center, the hydraulic mode of the city’s water supply system, pressure level, water supply stability and emergency situations are fully integrated into a digital system. Specialists have the opportunity to quickly detect any deviations and take timely action.

In addition, the dispatch service is also introducing data analysis and forecasting systems using artificial intelligence elements. Thus, new opportunities have opened up for effective water resource management, cost reduction, and disaster prevention. Aktobe specialists have received this experience with particular interest and discussed ways to implement it at their enterprises.

The next facility is the training center. Here, guests were provided with extensive information about the company's personnel training system and methodology. The training center organizes practical training on repairing underground pipelines, managing networks, and working with modern equipment. In order to continuously improve the professional skills of each employee, special courses, simulation equipment, and laboratory rooms are available.

The delegation from Aktobe saw concrete examples of personnel training in Shymkent and highly appreciated them. They emphasized that a specialist who has mastered new technologies is able to provide quality services, and continuous improvement of the training system only improves the result. In turn, they also said that in the future they will send their personnel to this training center for advanced training.

A significant part of the visit was spent at the sewage treatment facility. The delegation saw the full range of mechanical and biological treatment processes and got acquainted with the technical and environmental features of each stage. The first stage of wastewater treatment is mechanical filtration. Here, large debris, sand and other foreign objects are removed from the water. Then the water is directed to biological treatment tanks. Here, special microorganisms are used to naturally neutralize household and industrial waste.

Of particular interest is the technology Ydro Process biotechnology. This system allows you to significantly reduce the amount of waste and reduce the level of unpleasant odors. Nowadays, environmental safety is the main requirement for the work of any enterprise. Therefore, such innovative solutions will give a great impetus to the water treatment industry throughout the country.

Aktobe specialists paid attention to the technical condition of the equipment, the efficiency of the aeration systems, the operating mode of automatic control units, and asked many questions in order to gain a deeper understanding of the production process. For their part, Shymkent engineers also shared their experiences and explained in detail the advantages and difficulties encountered in the process of introducing the technology.

At the end of the visit, the parties agreed to continue cooperation in the field of water management and to systematically exchange experiences with each other. The specialists of "AqtobeSu Energy" expressed their sincere gratitude for the hospitality and useful information provided, highly appreciating the digital transformation process and the desire for innovation of Shymkent.

They noted that such meetings not only develop professional relations, but also contribute to ensuring that the quality of public services provided to the population in each region of the country meets a single standard. The work of specialists working in the field of public importance towards a common goal is a guarantee of the sustainable development of our state.

This business trip paved the way for mutual understanding between the two enterprises, joint projects on the use of modern technologies. In the future, the cities of Aktobe and Shymkent will undoubtedly reach a new level in maintaining environmental cleanliness by jointly implementing innovative solutions in the field of water resources management.