Digitalization and the introduction of artificial intelligence have become one of the main priorities in modernizing the public administration system. Today, the work done in this area has significantly improved the accessibility and quality of services provided to the population.

Currently, 91 percent of public services are provided in electronic format. Citizens also have the opportunity to receive the same share of services via smartphone. The majority of the total number of 1,448 public services are available online, which has allowed to reduce time and paperwork. In addition, 39 digital documents have been introduced, which have completely replaced paper versions. This, in turn, has facilitated the interaction between government agencies and the population and ensured the transparency of processes.

Systematic steps are also being taken in the field of artificial intelligence. On November 17, 2025, the Law of the Republic of Kazakhstan "On Artificial Intelligence" was signed, forming the legal framework for the industry. And on October 2, the International Center for Artificial Intelligence - Alem.AI - was opened, paving the way for joint work between domestic and international experts.

It is planned to train 1 million citizens in the basics of artificial intelligence over the next 5 years. This initiative is aimed at increasing the digital literacy of society and the widespread use of new technologies. In addition, the National Artificial Intelligence Platform has been launched, where more than 35 AI agents are currently being tested in pilot mode.

There are also significant changes in the field of education. Currently, 20 higher education institutions have introduced educational programs in artificial intelligence, and priority is being given to training qualified personnel. These comprehensive measures aimed at the development of digitalization and artificial intelligence will accelerate the technological development of the country and make public services more convenient and efficient for the population.

#Digitalization #ArtificialIntelligence #PublicServices #DigitalKazakhstan #AlemAI #AIKazakhstan