Residents of East Kazakhstan decided to take care of their health, save time, and entrust meal preparation to professionals. They signed contracts with an individual entrepreneur for the delivery of healthy meal plans and, as conscientious clients should, paid for the services in full upfront. But at some point, the deliveries simply stopped.

The promised meal plans stopped arriving, and no one was in a hurry to return the money people had already paid for the services. For some, the amount might have seemed insignificant, but when there are many such people, it is no longer a matter of individual domestic disputes, but a mass violation of consumer rights.

Residents of the region began seeking help from the Department of Trade and Consumer Protection of the East Kazakhstan Region. As a result, this story involved not just one dissatisfied client, but 21 consumers who found themselves in the same situation.

The Department stepped in to protect their interests. First, they tried to resolve the issue without going to court. The consumers contacted the entrepreneur directly, and the Department itself sent him a pre-trial claim. However, neither these appeals nor the demands for a refund yielded any results. Then the case went to court.

The Law of the Republic of Kazakhstan "On Protection of Consumer Rights" directly provides for the right of citizens to demand proper quality of services, and if the service is provided improperly or the obligations are not fulfilled by the contractor, to terminate the contract and get their money back. In addition, the legislation gives the authorized body the right to go to court in defense of an indefinite circle of consumers if the same violation affects the rights of more than ten people. In this case, there were 21 such people.

The Department filed a class action lawsuit with the Interdistrict Court for Civil Cases of the city of Ust-Kamenogorsk, demanding to protect the rights of the affected clients and return their money for the unrendered services. On July 16, 2026, the court put an end to this story by satisfying the Department's claims.

Now the entrepreneur is obliged to pay the 21 consumers not only the money for the services that were never provided, but also a penalty for violating the deadlines for fulfilling the requirements. The main material damage amounted to 3,055,138 tenge, and another 611,028 tenge was recovered as a penalty.

In total, the amount that the entrepreneur must return to the affected clients amounted to 3,666,166 tenge.

Source : https://www.gov.kz/memleket/entities/mti/press/news/details/1276780?lang=ru