On August 28 of this year, a meeting of the Public Council was held in the Terekti District. During the meeting, reports were presented by the state institutions “Office of the Akim of Podstepnovsky Rural District,” “Office of the Akim of Uzynkol Rural District,” “Office of the Akim of Chagan Rural District,” as well as the “Terektinsky District Department of Employment and Social Programs” on the quality of public service delivery.

Following the meeting, the following recommendations were considered and taken into account:

Recommendations:

• To inform recipients of public services about the opportunities to obtain public services through the “Electronic Government” portal using various information sources, including social media.
• To ensure timely training of employees involved in the provision of public services.
• To conduct awareness-raising activities among the population on matters related to the provision of public services.
• To arrange internships for newly hired employees involved in the provision of public services.
• To ensure that responsible specialists carry out daily control and timely monitoring in order to ensure the quality of public service delivery.
• To organize efforts to eliminate deficiencies in the “E-Licensing” information system.
• To organize the integration of electronic public services with information systems in accordance with the Register of Public Services.
• To ensure that notifications (reminders) are placed in information systems to prevent violations of deadlines for the provision of public services in electronic format.
• To ensure that the Register of Public Services, as well as the relevant rules and regulatory legal acts, are brought into compliance with the requirements of the legislation.

Source : https://www.gov.kz/memleket/entities/bko-terekty/press/news/details/1284244?lang=ru