Cambodia is adopting Kazakhstan's advanced approaches to digitalizing public services.

A delegation from the Ministry of Internal Affairs of the Kingdom of Cambodia visited the State Corporation "Government for Citizens" to study Kazakhstan's experience in digitalizing and modernizing the public service delivery system.

During the visit, the foreign guests learned about the front office operations, how applications are received and documents are issued, and how modern solutions are being implemented to improve the quality and speed of service delivery to citizens.

The scale of the existing system allowed the delegation to gain a first-hand understanding of how public services are delivered to the public in Kazakhstan. Currently, there are 318 front offices operating in the country, where citizens can access 1,330 types of public services. Of these, 1,272 services are available online through the e-Government Portal.

During the visit, the delegation was shown modernized "Digital Citizens' Offices," designed according to Kaizen principles, featuring rational zoning and expanded self-service areas, as well as 24/7 parcel terminals allowing citizens to obtain completed documents 24/7.

The Cambodian representatives were particularly interested in a new format of digital public service centers—AI offices, which combine artificial intelligence technologies and biometric identification and combine three functional areas: SELF for obtaining certificates through self-service terminals, DIGITAL for arranging online services, and ASSIST for resolving complex issues with the help of a consultant.

Representatives of the Cambodian Ministry of Interior highly praised the practical significance of the solutions presented. Of particular interest to the delegation were the implementation of process digitalization, the development of self-service, and the use of modern technologies, which can be taken into account in the further improvement of Cambodia's public service delivery system.

Source : https://www.gov.kz/memleket/entities/vko-ridder/press/news/details/1284994?lang=ru