As part of the implementation of a pilot project on the use of taxi aggregators to provide invataxi services to people with special needs initiated by the Ministry of Labor and Social Protection of the Population of the Republic of Kazakhstan (hereinafter referred to as the Ministry of Labor and Social Protection of the Population of the Republic of Kazakhstan), since the beginning of 2025, this service has been provided 29.4 thousand times in the cities of Astana and Almaty.
We would like to remind you that invataxi services were provided to people with disabilities 207.2 thousand times in 2024.
As previously reported, in order to increase the speed and quality of invataxi services, the Ministry of Labor and Social Protection of the Population of the Republic of Kazakhstan, together with akimats, decided to make changes to the mechanism of this service. For example, citizens are required to make an appointment by phone the day before receiving the service, which forces them to plan their trips in advance, wait for an invataxi, there is a lack of vehicles to provide invataxi services, and
etc. There are problems.
To simplify the conditions, a pilot project was initiated to attract taxi aggregators who have received a request to participate in the provision of this service.
The main condition here is the absence of interest from the fare, which is usually transferred to the benefit of aggregator platforms. Yandex has expressed its intention to participate in the pilot project on a gratuitous basis.
As part of the pilot project, citizens can use the Invataxi service through the Yandex Go mobile application. This service allows the recipient to choose a vehicle faster, track the status of the order online, and monitor the trips made. The application has a special features screen for people with disabilities to notify the driver of their special needs during the trip. In turn, drivers receive special instructions on how to help a person get into and out of the vehicle.
This year, the pilot project continues to be implemented in Astana and Almaty with the participation of focus groups from people with disabilities. In the future, it is planned to scale it to other regions of the country.

Source : https://www.gov.kz/memleket/entities/enbek/press/news/details/931044