A new service has been introduced in the Kostanay Regional Hospital — remote medical consultations. This is a significant innovation that allows residents of remote settlements to receive qualified medical care without leaving their district.
The service was launched at the end of 2024 and already in January 2025, specialists of the regional hospital conducted 13 online consultations. Most often, patients consulted a urologist and a neurologist, but all specialists in the therapeutic and surgical fields have the opportunity to receive a consultation. It is important to note that this year, scarce specialists — a hematologist and an allergist — arrived at the hospital, which expands the possibilities of medical care.
How does an online consultation work?
Remote consultations are conducted only for patients who have already had an initial offline appointment. The doctor prescribes examinations that the patient undergoes at his district clinic, and then transmits the results — tests, images — in electronic format. Based on them, the specialist conducts an online consultation, most often via the WhatsApp messenger.
– This is especially convenient for elderly patients and those who do not have the opportunity to travel to the regional center often, – notes the head of the outpatient clinic Saule Mendykulova.
Saving time and money
Rural residents have already appreciated the benefits of the new service. For example, Svetlana Klein, a resident of the Fyodorovsky district, notes that remote consultation significantly simplifies the process of receiving medical care:
– For us, every trip to Kostanay means additional expenses and physical exertion, especially for the elderly. Now you can simply send the results of examinations and receive doctor's recommendations online, – Svetlana shares.
Additional medical services
The regional hospital is also expanding the range of available medical examinations. Now patients are offered comprehensive diagnostic programs Check-up in cardiology, neurology, endocrinology, urology. All examinations are carried out within one day, and the patient receives the results and recommendations immediately.
In addition, a minor surgery service is planned to be launched in the near future, which will allow a number of medical issues to be resolved on an outpatient basis, without the need for a long hospital stay.
For detailed information on remote consultations, diagnostic services and appointments, please contact the registry of the Kostanay Regional Hospital or the unified patient support service.

Source : https://www.gov.kz/memleket/entities/kostanay/press/news/details/937668