Since the beginning of 2024, more than 86 thousand applications from all regions of Kazakhstan have been considered as part of the pilot project on the correspondence format of medical and social expertise to establish a disability group. To date, the examination in correspondence format is carried out in 30 nosological forms.
In 2023, over 76.4 thousand applications were considered in correspondence format, which is 30.4% of the total number of persons with disabilities who passed the examination.
As previously reported, at the VI meeting of the National Council of Public Trust, the Head of State instructed to create the most favorable conditions for people with special needs, eliminate their going to authorities and paperwork, as well as contact between service providers and service recipients.
In order to fulfill this order, the Ministry of Labor and Social Protection of the Population of the Republic of Kazakhstan, together with the Ministries of Health and Digital Development, Innovation and Aerospace Industry, is piloting a project on the correspondence format of medical and social expertise (hereinafter - ITU) in all 20 regions of Kazakhstan.
To receive a disability group identification service, the applicant only needs to contact the polyclinic at the place of residence and undergo the necessary examination, the rest of the processes take place without his participation due to the integration of information systems.
Transition to a correspondence examination:
- eliminates administrative and bureaucratic barriers;
- ensures transparency of ITU expert decisions;
- provides an opportunity to receive services for the identification of disability and the definition of social protection measures for persons with disabilities without leaving home;
- eliminates direct contact of the service recipient with the service provider, thereby minimizing corruption risks.

Source : https://www.gov.kz/memleket/entities/enbek/press/news/details/893793