As part of the implementation of a pilot project on the use of taxi aggregators to provide invataxi services to people with special needs initiated by the Ministry of Labor and Social Protection of the Republic of Kazakhstan (hereinafter referred to as the Ministry of Labor and Social Protection of the Republic of Kazakhstan), the service was provided 207.2 thousand times in Astana and Almaty in 2024.

We would like to remind you that invataxi services were provided to people with disabilities in 2023 53.9 thousand times.

As previously reported, in order to improve the quality and speed of invataxi services, the Ministry of Labor and Social Protection of the Republic of Kazakhstan, together with akimats, decided to make changes to the mechanism of this service. For example, citizens are required to make an appointment by phone the day before receiving the service, which forces them to plan their trips in advance, wait for an invataxi, there is a lack of vehicles to provide invataxi services, etc. There are problems.

To simplify the conditions, a pilot project was initiated to attract taxi aggregators who have received a request to participate in the provision of this service.

The main condition here is the absence of interest from the fare, which is usually transferred to the benefit of aggregator platforms. Yandex has expressed its intention to participate in the pilot project on a gratuitous basis.

As part of the pilot project, citizens can use the Invataxi service through the Yandex Go mobile application. This service allows the recipient to choose a vehicle faster, track the status of the order online, and monitor the trips made. The application has an accessibility screen so that people with disabilities can notify the driver about their special needs during the trip. In turn, drivers will receive special instructions on how to help a person get into and out of the vehicle.

The first stage of the pilot project involved a focus group of people with disabilities from Astana and Almaty.

This year, the project will continue to be implemented in a pilot mode, and it is planned to scale it to other regions of the country.

Source : https://www.gov.kz/memleket/entities/enbek/press/news/details/917110