As part of a pilot project under the Social Wallet program, 840 residents of the West Kazakhstan region receiving targeted social assistance and housing assistance used digital vouchers to receive gas discounts. The discount was 24%. According to the results of the first month of the project, in general, 2,573 citizens were provided with assistance to residents of Shymkent and West Kazakhstan region.
It should be recalled that until December 2024, the mechanism for granting discounts was manual: the lists of recipients were transmitted by akimats, and their data was checked with the subscriber base. However, due to factors such as a change of address, data errors, or lack of ownership, some of those in need might not receive help. Since December 2024, with the support of the Ministry of Energy of the Republic of Kazakhstan, the Ministry of Labor and Social Protection of the Population of the Republic of Kazakhstan, the Ministry of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan and QazaqGaz Aimaq JSC, a new digital mechanism has been introduced through a "Social Wallet" in eGov Mobile.
The process is now automated.:
- Citizens receive an SMS notification from the number 1414 with information about the discount.
- Confirm participation and indicate your personal account.
This approach eliminates a number of errors and significantly speeds up the process, ensuring transparency and accessibility of assistance.
The introduction of a digital approach as part of the pilot project has become a significant step in the development of social support. QazaqGaz Aimaq JSC will continue monitoring and improving the system to ensure access to assistance for every citizen in need.
It should be noted that the gasification rate of the West Kazakhstan region is 99.8%. The total length of the pipelines is 10,063 km, which are serviced by 536 employees of the production branch of the West Kazakhstan Region of QazaqGaz Aimaq JSC to ensure uninterrupted and safe transportation of gas to consumers.

Source : https://www.gov.kz/memleket/entities/bko/press/news/details/922291