In 2024, Kazakhstanis were provided with more than 1.5 million various public services in the social and labor sphere in a proactive format. The number of services provided increased by 200 thousand compared to 2023.
The proactive format provides for an unsolicited procedure for providing any service when a certain life situation arises. All necessary information is collected electronically from the state database. For this, citizens do not need to go anywhere, they just need to respond to an SMS message.
Part of proactive services is provided through the Digital Family Card, which automatically determines the level of well-being, as well as appropriate measures of state support. Thanks to its introduction, in 2024, more than 642 thousand people received SMS for the proactive provision of public services. At the same time, 263 thousand people used the opportunity to receive benefits or payments without an application.
In February 2024, another public service, namely the service "Reimbursement of expenses for home education of children with disabilities", was transferred to a proactive format.
Thus, today 28 public services in the social and labor sphere are provided in a proactive format. The most popular of them are:
- registration of unemployed citizens (771 thousand);
- assignment of benefits for childbirth and childcare (218 thousand);
- assignment of social payments in case of loss of income due to childcare (172 thousand);
- payment of the difference between the amount of actually paid mandatory pension contributions, mandatory professional pension contributions and the amount of pension savings (state guarantee), taking into account the inflation rate (177 thousand);
- determination of the degree of disability and/or loss of working capacity and/or determination of the necessary social protection measures (97 thousand).
At the same time, comprehensive work is being carried out to transform and simplify certain services.
In particular, the implementation of a pilot project on the external format of conducting medical and social expertise to determine the disability group for 30 nosologies continues. In 2024, about 97 thousand applications were considered in this format.
People with disabilities also have the opportunity to independently choose a manufacturer and supplier of technical equipment and rehabilitation services through the Social Services Portal. More than 1.1 million orders were executed in 2024.

Source : https://www.gov.kz/memleket/entities/enbek/press/news/details/945770