Now, citizens of Kazakhstan can voluntarily ban bank loans and micro-loans through a Single Contact Center. To do this, just call the short number 1414.

To block the issuance of borrowed funds, dial the number 1414 from a mobile device registered in the database of mobile citizens. After selecting the language of communication (Kazakh, Russian), the intelligent voice robot will specify which service the subscriber has requested, and a description of the service can be made in any form. For more accurate recognition of the request, it is recommended to use the following phrases when applying: "loan waiver", "loans ban", "loans refusal application", "loans online closure", "loans blocking shutdown" and other similar formulations. Next, the voice assistant will ask you to clarify whether it is necessary to establish a voluntary waiver of bank loans. After answering "yes" in the affirmative, you will need to enter your IIN and confirm your actions by entering an SMS code that will be sent to the same number.

Aftercompletingthesesteps, it will beimpossible to apply for loansandcredits in theapplicant's name.

If you need to remove the restrictionin the future, you canalsodothis by calling1414. The service is available24/7.Calls to thenumber1414 are free of charge.

"At the request of our citizens, we have implemented an alternative service for 1,414 loan cancellations. The system is currently being tested. The main condition for receiving the service is to be registered in the Database of Mobile Citizens," said Aybat Ilyasov, Deputy Chairman of the Board of the Government for Citizens State Corporation.

Let us remind you that currently the voice assistant of the Unified Contact Center provides services such as informing about the status in the CSHI system, receiving information about the absence/presence of tax arrears and administrative fines, obtaining a certificate of the presence/absence of a criminal record, information about registration at the place of residence and other services.

By the way, previously it was possible to ban loans only through the e-government portal and the eGovMobile mobile application.

Source : https://www.gov.kz/memleket/entities/akimat-beyneu/press/news/details/968153?lang=kk