With the help of the new city service for unregulated services, you can address your appeal or complaint to the public reception area of the city, via the Internet portal www.open-almaty.kz or by the number 1308. The portal "Open Almaty" can also be accessed not only with algorithms for solutions of different life situations, but also with plans for the work of city services (repair of roads, irrigation ditches, heating networks, yards, etc.), contacts of municipal enterprises of the city.

Representatives of all district’s executive committee, housing departments, employment and social protection, passenger transport, natural resources and architecture, the city prosecutor's office, the police, the State Revenue Department, the Emergency Department, the Central Emergency Preparedness Center, the National Chamber of Entrepreneurs, the mediators will provide the front office of the public reception service. The management of the departments will conduct receptions of citizens, presentations of city initiatives, etc.

It is worth noting that in 2015, for the convenience of citizens, the executive committee of Almaty opened its account in Instagram where it is possible to fix the problem in 3 clicks and send it to the executive committee. For 2 years, the permanent audience in Instagram was 150 thousand subscribers, about 20 thousand appeals of citizens were executed.

The schedule of work of the new city service is made taking into account the working hours of citizens and will provide services from 8.00 to 20.00 on weekdays and from 10.00 to 17.00 on Saturday.

The nearest public transport stops: "Auezov Theater" (Abay avenue) buses 3,33,34,62,65,66,92,118,120,123,128 and trolleybus 5,19,25; "Museum named after Kasteev" (Satpayev street) - buses 18, 35, 121; "Central Hospital" (Zhandosov St.) - buses 18,44,62,66,95,121,123; subway station - Auezov Theater.

Address: Baizakova str., 280 (corner of Satpayev street) BC "Almaty Towers".

For reference:

Currently, public reception offices of the executive committee "Open Almaty" are conducted by representatives of state bodies, which account for the majority of complaints through social networks - district akimats (55%), housing and housing management, passenger transport and roads, employment and social programs , natural resources and environmental management, architecture and urban development (45% of calls).

Since 2018, it is planned to implement the second stage of the project with the inclusion of popular city offices, as well as municipal utilities, etc.

Source : https://www.gov.kz/memleket/entities/almaty/press/news/details/14614?lang=kk