In order to optimize the process of providing state services, the Ministry of labor and social protection of population of RK (hereinafter – the Ministry) implements a Road map for the proactive provision of state services related to the establishment of disability in 2018. Road map provides for the provision of 8 state services in a proactive format:

• Appointment of the state social disability benefit;
• Appointment of social benefit in case of disability;
• Assignment of benefit to mother or father, adoptive parent (adopter), guardian (trustee), raising a disabled child; 
• Registration of documents for the disabled to provide them with prosthetic and orthopedic care;
• Providing people with disabilities with surdo- tiflo-technical means and obligatory hygienic means;
• Registration of documents for the disabled to provide them with the services of an individual assistant for the disabled of the first group who have difficulty in moving and a sign language specialist for the hearing impaired;
• Provide disabled with wheelchair;
• Providing disabled with health resort treatment. 

According to the results of the medical and social examination, the service recipient proactively, that is, without an application, will be issued documents for the appointment of state disability benefits, social benefits for disability, benefits for raising a disabled child, as well as the provision of funds and rehabilitation services in accordance with the individual rehabilitation program, which will significantly reduce the route of a disabled person, eliminate the need to visit service providers to obtain appropriate services, reduce the paperwork.

Within the framework of the implementation of the Road map, employees of the territorial departments of the Labor, social protection and migration committee of the Ministry, Departments of employment coordination and social programs of the regions, city/district departments of employment and social programs were trained to work in information systems with the functionality of the process of providing proactive state services related to the establishment of disability.