The State Revenue Committee of the Ministry of Finance of the Republic of Kazakhstan has implemented a new functionality in the automated electronic queue system "CargoRuqsat" (hereinafter referred to as "ECZ") starting from April 3, 2025, aimed at preventing the cases of multiple reservation of the queue with the same vehicle.
Previously, some carriers have made reservations for cars with the same VIN-code, but with different registration numbers. Also, complaints have been received that while there is an active reservation at one checkpoint, it is not possible to make a reservation at another checkpoint.
In this regard, the system now automatically checks the VIN code of the vehicle during booking. If there is an active reservation of ATS, it is not possible to make a new reservation, and to make a new reservation, it is necessary to cancel the previous one first.
How to cancel an active reservation?
If you need to cancel an active reservation to make a new reservation, send the following documents to the e-mail of the administrator of EKZ (cargoruqsat@gmail.com):
• Copy of the technical passport of the vehicle;
• Copy of the passport of the owner of the vehicle (for legal entities - the company's foundation documents).
Cancellation of the reservation made through another account:
If the reservation was made through another personal account, to cancel it, it is necessary to send the above documents to the e-mail cargoruqsat@gmail.com.
The new functionality is aimed at ensuring a fair distribution of queues and increasing the efficiency of the system. Carriers are requested to plan their routes with these changes in mind.

Source : https://www.gov.kz/memleket/entities/kgd-aktobe/press/news/details/974353?lang=kk