On May 2, 2025, as part of the cooperation between the Training-Methodical Center of the State Revenue Committee of the Ministry of Finance of the Republic of Kazakhstan (TMC SRC MF RK) and the Customs Institute of the Customs Committee under the Ministry of Economy and Finance of the Republic of Uzbekistan (CI CC MEF RU), an online lecture was held on the relevant topic “The Problem of Stress Arising in the Activities of Customs Officers and Ways to Overcome It.”

      The seminar was attended by cadets of the Customs Institute of the Republic of Uzbekistan and employees of the Training and Methodological Center of the SRC MF RK.

      The purpose of the lecture was to reveal the nature and main causes of stress arising in the professional activities of customs officers and to analyze its impact on the effectiveness of service performance.

      The speakers at the seminar were:

• Madina Turakova – Chief Specialist of the TMC SRC MF RK;
• Khurshida Fayzullaeva – Psychological Expert of the Faculty of Retraining and Professional Development of the CI CC MEF RU.

       In addition, Chief Specialist of the TMC SRC MF RK Anar Asyltasova gave a presentation on the equally relevant topic “Constructive Feedback in Government Structures,” highlighting the importance of constructive feedback. At the request of the participants, a proposal was made to organize a similar presentation for the management staff, emphasizing the relevance of the issues raised.

      The event was held in the format of a live dialogue, where participants could ask experts questions and share their own experiences. The participants of the lecture gained valuable knowledge that will help them more effectively cope with stressful situations in their professional activities and increase their resilience to emotional stress.

     Thus, the lecture not only expanded the professional knowledge of the participants but also became an important step towards fostering a culture of psychological resilience and constructive communication within the customs service.

Source : https://www.gov.kz/memleket/entities/kgd/press/news/details/989094?lang=kk