In order to implement the principle of the President "A state that listens to the voice of the people", the 109 unified communication department of the "Digital Development Center" of the Turkestan region receives complaints from residents around the clock.

In order to revive the work of the call center, the head of the institution, Arman Askhatuly, went on a special business trip to Astana and familiarized himself with the work of iKomek109. He exchanged experience with the specialists there and discussed future plans.

- since the beginning of 2025, 40,874 applications have been received and 40,583 have been closed on time. And 391 are in progress. Based on the regional akim's protocol, the "109 monitoring" group is visiting remote settlements and holding meetings with residents to monitor the quality of applications. Promotional activities are also being carried out. In the future, the work to be carried out jointly with the iKOMEK center will be large-scale, said the head of the institution. number and received through the "aikey-109" mobile application.