The unified contact center "Service 109" is designed to promptly respond to problematic appeals from citizens on communal issues related to the housing and communal Services area. It unites all the call centers of public utilities and is a single point of contact with the residents of the region. The main advantage of Service 109 is the remote solution of most issues, as well as their distribution to special problems in the context of public services.

Source : https://www.gov.kz/memleket/entities/zhetysu-sp/press/news/details/1006489?lang=kk