The positive experience of introducing the mechanism of “red button” in the field of customs services, successfully applied since April this year at customs posts and customs clearance centers, has shown high efficiency in providing feedback and solving problematic issues on the ground.

In this regard, the State Revenue Committee of the Ministry of Finance of the Republic of Kazakhstan continues to scale the human-centered approach and work to improve the quality of public services in the field of taxation.

For this purpose in all state revenue authorities there is a “red button” - QR code, having scanned which, taxpayers can directly address the Chairman of the State Revenue Committee by indicating a specific problematic situation.

It is important to note that the “red button” is designed exclusively for reporting difficulties arising in receiving tax and customs services and is an instrument of anti-corruption policy, aimed at revealing and preventing abuses, manifestations of bad faith or incorrect behavior on the part of employees.

The appeal form is simple and intuitive and can be filled out in a few minutes. If necessary, the user can leave a request anonymously.

We strive for an open and honest dialog with citizens and the business community. Every appeal received will be considered as soon as possible, and appropriate response measures will be taken in each case.

We urge all those who face obstacles or unsatisfactory service in obtaining public services to take advantage of this opportunity.

Your voice is important for building an efficient, transparent and customer-oriented system of tax and customs administration. Only by joint efforts of the state and society can we improve the quality of service and the level of trust.

Source : https://www.gov.kz/memleket/entities/kgd-zhetysu/press/news/details/1100177?lang=kk