In order to fulfill the instructions of the Committee for Regulation and Control in the Field of Social Protection of the Population and the media Plan, an analysis of the report on internal quality control of public services for the first half of 2025 (January–June) was conducted: According to the Department of Pension and Social Security: The total number of public services provided by the Pension and Social Security Department is 44085, of which: newly appointed — 24325, revised — 19760. 1) 10998 public services were provided through the State Corporation. 2) in electronic format through the e-government web portal - 173 public services; 3) proactively provided — 8331 public services. There were no complaints about the quality of public services provided through the State Corporation and the e-Government portal. In accordance with the results for 6 months of 2025, the Pension and Social Security Department conducted 7 explanatory events to improve the quality of public services, including: • on television — 2, • Media publications (newspapers) — 4, • live broadcasts on the social network Instagram — 2, • training methodological events jointly with specialists of the NAO "Government for Citizens State Corporation" — 7. The number of citizens covered by explanatory measures to improve the quality of public services amounted to 93 people. During the control measures, there were no violations of the procedure and deadlines for the provision of public services, as well as complaints from citizens. In order to comply with the Committee's instructions, the arrears of the recipients of overpayments as of 2023 amounted to KZT 211,706,614, currently — KZT 86,687,447, which means that 59% of the funds have been returned to the budget. In addition, in accordance with the risk assessment criteria of the Committee for Regulation and Control in the Field of Social Protection of the Ministry of Labor and Social Protection of the Population of the Republic of Kazakhstan, in the first half of 2025, a preventive inspection of the branch of JSC "State Social Insurance Fund" in Atyrau region was conducted. No violations were detected by the branch. In the first half of 2025, 262 documents of recipients of pension payments with the same work experience were checked, no matches were found. 463 requests were received in the first half of this year for citizens who worked in Kazakhstan during the Soviet Union and moved to the CIS countries in order to confirm their work experience when assigning pensions, including: • 176 sent to the archive, • 169 — confirmed work experience and submitted documents. In the period from January to June of this year, the Pension and social Security Department received 134 applications, of which: • Administrative acts have been adopted on 53 appeals, including: o 35 — positive, o 18 — burdensome; • 39 requests, • 25 redirected, • 7 terminated. All requests during the reporting period were answered within the established time frame.

Source : https://www.gov.kz/memleket/entities/enbek-atyrau/press/news/details/1033247?lang=kk