A festive banquet, a gas station without mandatory information, and a cosmetic procedure with complications. At first glance, these stories are completely different, but they each have something in common. In all cases, consumer rights were violated, and in all situations, positive outcomes were achieved thanks to the involvement of specialists from the regional departments of trade and consumer protection of the Ministry of Technical Infrastructure of the Republic of Kazakhstan.

In the Zhambyl region, a scandal erupted around a restaurant where a resident booked a celebration for her mother's birthday. The family had agreed on the menu with the owner in advance, emphasizing the importance of the quality of the dishes and the abundance of the festive table. The customer immediately offered to pay for the food to ensure that everything was top-notch. She repeatedly explained that she was expecting elderly guests from various regions and specifically requested that taste, quantity, and presentation be emphasized.

However, on the day of the celebration, the reality did not match the promises. The hot dishes were tasteless, the dough was sticky, and there was almost no meat in the portions. Fruit was served with one orange and one tangerine per bowl. Instead of the ordered carp with caviar and the signature "mother-in-law's tongue," a single mackerel appeared on the tables. Pies from a well-known bakery were replaced with products from an unknown manufacturer. By the middle of the celebration, the tables were empty, and the plates remained almost empty. According to the customer, her family experienced a strong sense of shame and embarrassment in front of their guests.

After the banquet, she asked the restaurant owner for compensation of 200,000 tenge. However, the owner refused, claiming that the service had been improper. The customer then contacted the Department of Trade and Consumer Protection. With the help of specialists, a complaint was prepared, accompanied by photos and videos from the event. Two days after receiving the complaint, the restaurant returned 150,000 tenge. The matter was closed. This case clearly demonstrated that even in the food service industry, consumers have the right to demand compliance and fairness.

Another incident occurred in the city of Taraz. The Department received a complaint from a local resident who was unable to find the required information at the gas station regarding where to report complaints. He attached photographs confirming the absence of information boards and information in the gas station office. Specialists visited the site and conducted an inspection. The findings were confirmed, and additional violations were also identified. Specifically, consumer information was not posted in Kazakh or Russian. The employee did not have a name badge. There was no information about the requirement to issue a receipt.

The entrepreneur was issued an administrative fine of 10 monthly calculation indices. A correction order was also issued. Failure to comply could result in a more severe penalty, including a fine of up to 100 MCI. As a result, all violations were resolved. All necessary information is now prominently displayed.

And in the Mangystau region, a resident of the city of Aktau contacted the Department. On July 31, she underwent lip augmentation with fillers at a beauty salon. Before the procedure, she informed the specialist that she was breastfeeding, a medical contraindication, but the cosmetologist ignored her warning and performed the injections anyway. After the procedure, the woman developed complications: pain, blisters, and a general deterioration in her condition.

The victim filed a complaint through the E-өтініш platform. After intervention by specialists from the Department, she was refunded the full amount of 80,000 tenge. This case underscored the importance of consumer awareness of potential risks and the need to contact authorized agencies at the slightest sign of a violation of their rights.

Source : https://www.gov.kz/memleket/entities/mti/press/news/details/1081489?lang=kk