Digital solutions in the State Corporation: from paper documents to a modern service system
11.11.2025 13:40:59 142
The state Corporation consistently implements digital solutions aimed at improving the quality of public services and the convenience of receiving them. Today, these tools are firmly embedded in everyday practice and have become an integral part of the modern citizen service system.
Continuing the development of digital services, the State Corporation implements modern artificial intelligence technologies. So, since May 2025, a voice assistant based on generative AI has been operating in the Unified Contact Center 1414. It provides 7 automated and 20 consulting services. Since the launch, more than 230 thousand calls have been processed. The technology expands the possibilities of remote service and makes it more convenient for citizens to receive consultations.
Mobile digitalization has also become a familiar element of interaction with government services. The PSC application is installed by about 2 million users and provides access to 79 types of services. The most demanded functions are queue booking, execution of car purchase and sale agreements, obtaining information about the history of vehicles and submitting requests through the e-Otinish service.
The mobile application actively uses digital QR coupons for visiting the PSC and Special Education Center. Since the introduction of the service, over 3 million electronic coupons have been issued, which has made it possible to increase the efficiency of the centers and simplify the planning of visits.
The VideoCON service in the application continues to expand the remote service format: since the launch of the service, about 994 thousand online calls have been received. This tool is especially useful for residents of remote regions, providing equal access to public services.
Digitalization in the State Corporation has transformed from a technological direction into a sustainable practice of modern service. Today, obtaining public services is becoming easier, faster and more accessible – regardless of the place of residence and the time of application.