This year, the Department of Trade and Consumer Protection of the Abay Region of the Ministry of Trade and Integration of the Republic of Kazakhstan identified violations related to consumer fraud and held nine entrepreneurs accountable under Article 190-1 of the Administrative Code. These violations include underweighting, underweighting, short-changing, misleading consumers about the properties or quality of goods, and other types of deception. As a result, the entrepreneurs paid fines totaling 452,000 tenge.

Furthermore, five entrepreneurs were fined 108,000 tenge for the lack of a "consumer corner" in their retail outlets.

"It can be said that this year the department has systematically worked to protect consumer rights, particularly under Article 190 of the Administrative Code. For example, we held accountable an entrepreneur who refused to return or exchange goods. "Fourteen entrepreneurs were also fined 479,000 tenge for failing to provide a written response to a consumer complaint," said Abay Serikhan Nurtazin, head of the regional Department of Trade and Consumer Protection.

Since the beginning of the year, the department has received 1,041 complaints regarding consumer rights protection. Over the past 11 months, department specialists have provided consumers with refunds totaling 36.1 million tenge.

Source : https://www.gov.kz/memleket/entities/mti/press/news/details/1117129?lang=kk