The Department of State Revenues for the East Kazakhstan Region, regarding the operation of Contact Centers, сообщает следующее:

Transition to a New Platform

As part of the work to create a unified Contact Center of the Ministry of Finance and to use a unified platform of JSC “Center of Electronic Finance” (hereinafter – JSC “CEF”), a transition will be carried out from the omnichannel platform “Kenes” of the Non-Profit Joint Stock Company “Government for Citizens” 1414 (hereinafter – NJSC “GFC”) to a similar platform of JSC “CEF”.

At the same time, on issues related to explanations of the provision of public services, including the procedure for accepting tax and customs reporting and the timelines for their provision, the first-line support function for these issues remains with NJSC “Government for Citizens” via the number 1414 (Law of the Republic of Kazakhstan “On Public Services” dated April 15, 2013 No. 88-V).

In this regard, starting from January 5, 2026, customer service by operators of the Contact Centers of the State Revenue Committee (SRC) and the Departments of State Revenues (DSR) will be provided via the following numbers:

1) +7 705 956 53 88 (in accordance with the tariffs of the telecom operator);

2) 8 (7172) 735 515.

Please note that on the new JSC “CEF” platform, inquiries will be handled by operators of the SRC and DSR Contact Centers, while for technical issues related to all information systems of the Ministry of Finance (IS Keden, ISNA, E-Minfin, etc.), calls will be redirected to operators of JSC “CEF”.

Source : https://www.gov.kz/memleket/entities/kgd-vko/press/news/details/1135053?lang=kk