The Department of Trade and Consumer Rights Protection of the Ministry of Trade and Integration of the Republic of Kazakhstan for the North Kazakhstan Region reports on a significant court decision made in defense of consumer rights.
Court No. 2 of the city of Petropavlovsk has fully satisfied the Department's lawsuit against an individual entrepreneur for the recovery of funds in favor of consumers.
The basis for the appeal to the court was numerous appeals from citizens who purchased tickets for a concert by the performer "Akmal", scheduled for October 25, 2025, in the city of Kostanay. Due to the cancellation of the event, the obligations to refund consumers were not fulfilled by the respondent or were not fulfilled properly (partially).
During the consideration of the case, it was established that a significant number of consumers did not receive a full refund of the money paid. Despite sending a pre-trial claim to the entrepreneur, the identified violations were not rectified.
Given that the rights of more than ten consumers were violated, the Department exercised its right to apply to the court in defense of an indefinite number of persons in accordance with the current legislation of the Republic of Kazakhstan.
The achieved result was made possible thanks to the coordinated and consistent work of the Department's specialists, who ensured effective consideration of citizens' appeals and proper support of the case in judicial bodies.
By the court's decision, 5,380,126 (five million three hundred eighty thousand one hundred twenty-six) tenge was recovered from the respondent in favor of the affected citizens.
"The adopted court decision is an important law enforcement precedent confirming the state-guaranteed protection of consumer rights. Regardless of the form of service provision, including the use of electronic platforms, business entities are obliged to properly and fully fulfill the obligations they have undertaken to consumers.
This result also testifies to the high efficiency and professionalism of the Department's employees, whose coordinated work made it possible to ensure the restoration of the violated rights of citizens.
The Department will continue systematic work to protect consumer rights and will respond in principle to every identified violation", — noted the acting head of the Department G. Abayev.