In order to protect the rights of citizens and improve the quality of public services, the Telegram bot EgovKzBot operates.

, You can send messages via the Telegram bot:
, a complaint about a violation of the terms of service provision;
, notification of unjustified refusal;
, information about the requirement of extra documents;
, an appeal on the facts of violation of the norms of official ethics;
A complaint about the actions or omissions of government agencies;
, as well as suggestions and comments.

In addition, citizens can send applications online through a single e-Otinish platform.

Advantages of the Telegram bot "EgovKzBot":
, the opportunity to apply at any time;
, convenient and simple format;
, prompt review of requests;
, open feedback;
, a tool for public control over the quality of public services.

All received requests are under the control of responsible specialists and are considered within the framework of current legislation.

Improving the quality of public services is our common goal!

source @elgeqyzmet.qaragandy

Source : https://www.gov.kz/memleket/entities/kgd-karaganda/press/news/details/1222384?lang=kk