Digitalization has made public services more accessible
20.07.2026 19:24:28 548
The digital transformation of public services continues to change the approach to serving citizens and entrepreneurs. Currently, obtaining public services in the PSC has become not only faster, but also much more accessible for residents of the regions. The main focus is on reducing the time required to receive services, developing electronic channels and expanding the possibilities of self-service areas.
In the region, in the first half of 2026, a total of about 176,000 applications were accepted through front offices and 222,000 public service results were issued. Along with this, the use of digital services demonstrates a positive trend. This is most noticeable in self-service areas. The number of services received by citizens on their own has reached more than 441 thousand, which is 259 thousand more services compared to the same period last year. The growth rate was 143%.
This result indicates that residents of the region are increasingly using digital tools and self-service services, receiving public services without the help of operators.
Registration of property and vehicles, issuance of passports and identity cards to citizens of the Republic of Kazakhstan, as well as business services remain among the most in-demand services.
In the period from January to June 2026, 305 services were provided in Kostanay region for the state registration of legal entities, of which about 280 were provided online. Thus, about 90% of services are received through electronic channels. This indicates that entrepreneurs are increasingly choosing a remote format for receiving public services.
The development of digital services is especially important for entrepreneurs operating in remote areas. Thanks to the electronic format, there is no need for multiple trips to the regional center to submit documents, which reduces time and transportation costs. In addition, it contributes to a more expeditious passage of administrative procedures by small and medium-sized businesses.
The introduction of digital solutions contributes not only to increasing the availability of public services, but also to improving their quality and efficiency. This is confirmed by the fact that the share of quality public services provided during the specified period was 99%.
In general, statistics for the first half of the year show that electronic public services are becoming more accessible and in demand among residents of the region, and the digital format makes obtaining public services much more convenient for citizens and businesses.