As part of the pilot project on the use of taxi aggregators in the provision of invataxi services for people with special needs, initiated by the Ministry of Labor and Social Protection of the Population of the Republic of Kazakhstan (hereinafter – MTSZN) last year, as of December 1, 2024, 179.6 thousand people received this service in Astana and Almaty.
Recall that by the end of 2023, people with disabilities used invataxi services 53.9 thousand times.
As previously reported, the Ministry of Health, together with the akimats, decided to change the mechanism for providing invataxi services in order to improve its quality and speed of delivery, since there are a number of conditions according to current standards. For example, citizens need to make an appointment by phone the day before receiving the service, which forces them to plan their trips in advance, wait for the delivery of invataxi, there is a shortage of vehicles to provide invataxi services, etc.
To simplify the conditions, a pilot project was initiated to involve taxi aggregators in the provision of this service, who received a corresponding request for participation.
An important condition was the absence of interest on the payment of trips, which are usually deducted in favor of aggregator platforms. Yandex has expressed a desire to participate in the pilot project free of charge.
As part of the pilot, citizens can book trips in passenger cars as part of invataxi through the Yandex Go mobile application. This allows you to quickly select a car for the recipient of the service, track the status of the order online and monitor the trips made. The accessibility screen has been launched in this application so that people with disabilities can warn the driver about special wishes on the trip. In turn, drivers receive special instructions – for example, how to help a person with getting in and out of a car.
At the first stage, a focus group of people with disabilities (hereinafter referred to as LSI) from the cities of Astana and Almaty participates in the pilot project.
In 2024, the project will continue, and in the future, the provision of services in a new format is planned to be expanded to other LSI groups and scaled to all regions of the country.

Source : https://www.gov.kz/memleket/entities/enbek/press/news/details/897464