We all consume various goods and services. We are buyers, patients, passengers, readers, and therefore consumers. Everyone should have the necessary knowledge to be a competent, civilized consumer, as well as to be able to protect their consumer rights and interests. Unfortunately, there are times when, when purchasing goods and using services, we encounter poor-quality goods or irresponsibility on the part of sellers and service providers. This means that consumer rights are often violated. And how are consumer rights protected in our country? Do we know our rights?
The Department of Trade and Consumer Rights Protection of the Turkestan region provides residents with timely information, educates them in financial literacy, and teaches them to protect their rights. In this regard, the department's specialists organize various events. The general public's awareness of their rights as consumers directly affects their lifestyle. Currently, the laws of countries around the world call for legal literacy, guided by the Basic Principles of the UN General Assembly on the Protection of Consumer Rights. For example, it is important to observe the principles of product safety, information rights, product choice, the ability to express one's interests, the ability to satisfy one's basic needs, and compensation for losses.
In our country, consumers have the right to own goods by law, that is, to freely conclude contracts, education in the field of consumer rights protection, and the protection of their rights and legitimate interests of the consumer are often discussed. Any resident has the right to improve their legal literacy, receive information about the goods and the seller. It is also important for residents to purchase safe goods and pay attention to their proper quality. Today, consumers can exchange or return goods of both proper and improper quality, and fully compensate for damage caused to their life, health, and property due to shortcomings in the services provided by consumers. The right to receive a document confirming the fact of purchasing goods from the seller or a contract concluded during the sale of goods is also provided. In addition, the right to blame the organizer of games for the quality of the goods provided as a prize, to create public associations of consumers, and to compensate for moral damage is protected by law. A citizen living in Kazakhstan is protected by the laws of the Republic of Kazakhstan and can prove his rights.
If your rights as a consumer are violated, you can contact the Department of Trade and Consumer Rights Protection of the Turkestan region, New City microdistrict, 32nd street, building 16, A-block, 4th floor, room 427, Turkestan region.
Department of Trade and Consumer Rights Protection of the Turkestan region

Source : https://www.gov.kz/memleket/entities/ontustik/press/news/details/930170