Payments. Online payment by bank card
Our website is connected to Internet acquiring, and you can pay for the Service by Visa or Mastercard. After confirming the selected Product or service, a secure window will open with the payment page of the TipTop pay processing center, where you must enter your bank card details. For additional authentication of the cardholder, the 3-D Secure protocol is used. If your issuing bank supports this technology, you will be redirected to its server for additional identification. For information on the rules and methods of additional identification, please contact the Bank that issued your bank card. The online payment service is carried out in accordance with the rules of the International payment systems Visa and MasterCard on the principles of maintaining confidentiality and security of payment, for this purpose the most up-to-date methods of verification, encryption and data transmission over closed communication channels are used. Bank card details are entered in a secure window on the TipTop pay payment page. In the fields on the payment page, you must enter the card number, cardholder name, card expiration date, three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All the necessary data is displayed on the surface of the bank card. CVV2/CVC2 is a three-digit security code located on the back of the card. Then, in the same window, the page of your issuing bank will open for entering the 3-D Secure code. If you do not have static 3-D Secure configured, it will be sent to your phone number via SMS. If you have not received the 3-D Secure code, you should contact your issuing bank. 3-D Secure is the most modern technology for ensuring the security of card payments on the Internet. It allows you to uniquely identify the authenticity of the cardholder performing the transaction and minimize the risk of fraudulent card transactions.
Security guarantees
The TipTop pay processing center protects and processes your bank card data according to the PCI DSS 3.0 security standard. Transfer of information to the payment gateway occurs using SSL encryption technology. Further transfer of information occurs through closed banking networks with the highest level of security. TipTop pay does not transfer your card details to us or other third parties. For additional authentication of the cardholder, the 3-D Secure protocol is used. If you have any questions about the payment made, you can contact the customer support service of the payment service by e-mail support-kz@tiptoppay.inc
Online payment security
The personal information you provide (name, address, phone number, e-mail, credit card number) is confidential and will not be disclosed. Your credit card details are transferred only in encrypted form and are not stored on our Web server. Security of Internet payment processing is guaranteed by TipTop Pay Kazakhstan LLP. All transactions with payment cards are carried out in accordance with the requirements of VISA International, MasterCard and other payment systems. When transferring information, specialized security technologies for online card payments are used, data processing is carried out on a secure high-tech server of the processing company. Payment by payment cards is safe because:
- The authorization system guarantees the buyer that the payment details of his payment card (number, expiration date, CVV2/CVC2) will not fall into the hands of fraudsters, since this data is not stored on the authorization server and cannot be stolen.
- The buyer enters his payment details directly in the CloudPayments authorization system, and not on the website of the online store, therefore, the payment details of the buyer's card will not be available to third parties.
Refunds
When making online payments using payment cards, refunds in cash are not allowed. The return procedure is regulated by the rules of international payment systems:
- The consumer has the right to refuse the goods at any time before their transfer, after the transfer of the goods the refusal must be made within 14 days;
- The return of goods of proper quality is possible if their presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified goods are preserved;
- The consumer does not have the right to refuse goods of proper quality that have individually defined properties if the specified goods can be used exclusively by the person purchasing them;
- If the consumer refuses the goods, the seller must return the amount of money paid by the consumer no later than ten days from the date of the consumer's submission of the corresponding request.
- the bank card is not intended for making payments via the Internet, which can be found out by contacting your issuing bank;
- there are insufficient funds for payment on the bank card. You can find out more about the availability of funds on your payment card by contacting the bank that issued the bank card;
- the bank card details were entered incorrectly;
- the bank card has expired. The card expiration date is usually indicated on the front of the card (this is the month and year until which the card is valid). You can find out more about the card expiration date by contacting the issuing bank.