In 2022, our President K. Tokayev signed a decree "on holding meetings of heads of central executive bodies with the population." The text of the document addresses issues of further democratization of Kazakh society, raising public awareness of the reforms being carried out in the country, strengthening the responsibility and accountability of executive bodies to the public, and broad involvement of the population in the public administration process in accordance with articles 10, 17 and 21 of the Constitutional Law of the Republic of Kazakhstan "On the President of the Republic of Kazakhstan." In this regard, the heads of central executive bodies (with the exception of the Ministries of Defense and Foreign Affairs of the Republic of Kazakhstan) were instructed to hold regular meetings with the population throughout the year, to ensure personal reception of citizens, meetings with non-profit organizations as part of meetings with the population.
As part of these ambitious tasks, the Department of the Agency of the Republic of Kazakhstan for Civil Service Affairs in the Kyzylorda region is still actively conducting personal receptions of citizens and meetings with the public with the participation of the head of the department.
For example, in 2024, 82 individual receptions were organized, 110 residents' questions were considered. These receptions were held at public reception sites of the Akimat of the Kyzylorda region, the Amanat party and in the Syrdarya, Shieli, Karmakshi districts. Residents addressed a number of social issues, including the issues of public service and its new system, the legality of admission to public service and public services. At a personal reception and meetings, explanations were given on all citizens' issues, and the issues raised were brought to the attention of the competent authorities.
Since the beginning of 2025, 5 personal receptions and meetings with the population have been held, a total of 24 citizens have been accepted. In particular, in the Syrdarya region, Amankeldinsky, Aidarli rural districts and at special public reception sites, the head of the department presented to the public a number of important innovations in the field of public service, the possibility of direct appointment of university graduates with honors on the basis of a state grant during the year without competitive selection, new opportunities provided for specialists who graduated from the Academy of Public Administration. under the President of the Republic of Kazakhstan, information was also provided on the issues of conducting a new selection for the Youth Personnel Reserve. During the personal reception, citizens asked questions about the updated civil service system, personnel policy, applying for vacancies, work experience requirements and social issues, received comprehensive answers from the head of the department, explained the patterns of admission to the state and law enforcement service.
Establishing an open and systematic dialogue with the population based on the Presidential Decree is one of the main priorities of the state at the present stage. This initiative plays an important role in implementing the principle of a "listening State". The Department of the Agency for Civil Service Affairs of the Republic of Kazakhstan for the Kyzylorda region is actively working in this direction, making a significant contribution to strengthening public confidence and increasing the availability of public services. Establishing direct and open relations with society contributes to timely response to the demands of citizens and improvement of the public administration system. In the future, the department will continue personal receptions and meetings aimed at improving the quality of public services and direct contact with the public.

E. J. Mendaliev
Department of the Agency of the Republic of Kazakhstan for Civil Service Affairs in the Kyzylorda region

Source : https://www.gov.kz/memleket/entities/kyzylorda-kazaly/press/news/details/972178?lang=kk