The Agency for Civil Service Affairs conducted an analysis, during which it was established that the existing standards, regulations and industry rules duplicate each other by 60% and revealed over 180 inconsistencies between these legal acts.

According to the recommendations of the Agency, 145 inconsistencies were eliminated. The agency proposes to combine standards, regulations and industry rules into a single document regulating the process of providing public services, which will establish uniform requirements for the procedure for rendering services and minimize violations of the rights of service recipients.

This was reported at the press center of the Government of the Republic of Kazakhstan by the Chairwoman for Civil  Service Affairs Anar Zhailganova. These proposals are provided for in the draft law on amending the Law on Public Services and are currently approved in first reading by deputies of the Mazhilis of Parliament. According to Anar Zhailganova, 72.5% of the public services of the total amount are transferred into electronic format.

Based on the results of interdepartmental work,  on 588 services, specific recommendations on automation and optimization were developed. Until the end of this year, 81% of public services will be available in electronic format.

“The Agency is actively promoting the receipt of electronic services among the population both through the portal of “electronic government” and through various services. Work will continue to reject the digital signature. It is proposed to significantly facilitate the receipt of electronic services through the use of one-time SMS passwords or a single identification number as authentication methods, which is practiced in such advanced countries as the United Kingdom, France, South Korea and China. In Kazakhstan, SMS passwords are used only for 64 state services, ”she informed.

In addition, for the comfort of citizens and the rapid receipt of public services, we plan to exclude one-time certificates from the register of public services.

“Together with state agencies, work will be carried out to exclude from the Register 62 types of various certificates, extracts and documents that are necessary for submission as supporting information to other instances. This list includes such in-demand certificates as about the absence of a criminal record, temporary disability, the presence or absence of real estate, an extract from the patient's medical card and many others, ”A. Zhailganova noted.

The above-mentioned documents of the organization will receive independently from information systems, without burdening citizens with the loss of time to collect them. This set of measures will contribute to improving the quality of public services, as well as accessibility to the public.

Source : https://www.gov.kz/memleket/entities/qyzmet/press/news/details/27444?lang=kk