In March 2025, activities of the Agency for Regulation and Development of the Financial Market (hereinafter referred to as the Agency) on consumer protection issues mainly focused on study of borrowers' requests due to fraudulent activities, assistance in restructuring the consumer loan debt and taking measures to reduce their debt burden.

In March 2025, the Agency studied 14,357 requests from individuals and legal entities related to activities of financial organizations and collection agencies, which is 15.0% more than in February 2025.

Requests from the banking sector account for the largest share of 53.5% of the total number of requests. Requests in connection with activities of organizations engaged in microfinance activities accounted for 36.8% of the total number, collection agencies – 4.8%, insurance market entities – 1.0%, other organizations – 3.8%, without specifying the name of the financial organization – 0.1%.

In March 2025, the Agency applied 3 advisory supervisory response measures, 2 administrative penalties under 86 administrative offense reports for a total of 924 k KZT, in relation to:

- banks – 2 advisory supervisory response measures, 1 administrative penalty under 1 administrative offense report for a total of 786.4 k KZT;

- insurance organizations – 1 advisory supervisory response measure;

- collection agencies – 1 administrative penalty under 1 report for the amount of 137.6 k KZT.

The Agency implements the Program for Refinancing Mortgage Housing Loans (Mortgage Loans) in three areas, designed to preserve the only accommodation and reduce the debt burden (hereinafter referred to as the Program).

Within the first part of the Program, designed to preserve the only accommodation of borrowers who received mortgage loans during the period from 2004 to 2020, as of April 1, 2025, banks refinanced 32.8 k loans in the amount of 206.1 billion KZT.

Within the second part of the Program, designed to convert/ refinance foreign currency mortgage loans issued before 01.01.2016, banks converted/ refinanced 15.8 k foreign currency mortgage loans in the amount of 114.0 billion KZT. Conversion/ refinancing of foreign currency loans will be carried out until December 31, 2025.

Within the third part of the Program, as of April 1, 2025, banks provided additional financial support measures to 10.6 k borrowers – vulnerable communities in the amount of 94.6 billion KZT. Additional assistance is provided until December 31, 2025 in the form of reducing the borrower's debt, establishing preferential repayment schedules, and returning the only accommodation listed on the bank's balance sheet to the borrower's ownership.

Source : https://www.gov.kz/memleket/entities/ardfm/press/news/details/988373?lang=kk