Question: Nowadays, we simply cannot imagine our life without a cell phone. And manufacturers advertise new products almost every day. Buying a new modern phone is a dream of many people, and some are even willing to take out a bank loan to make it happen. And the sadder it is when this phone breaks down, what should I do in this case?

Answer: At first, consumers try to resolve the conflict themselves, try to exchange the phone at the point of sale for a working one, or return the defective product back. However, sellers are in no hurry to comply with the requirements of the law.

And all because buyers often do not take the documents confirming the purchase. No receipts, no warranty cards. When a consumer doesn't get his hands on the documents, he creates problems for himself. Firstly, the receipt contains all the details of the seller, and it is easy to find it in case of a phone breakdown. And secondly, the receipt is proof that you bought the phone at this particular outlet. A warranty card is also a document, and it also confirms the purchase.

The documents can be very useful to you if the device fails. Of course, according to the current law on Consumer Rights Protection, the buyer has the right to use witness statements to prove the purchase of the goods if the necessary receipt and coupons are lost. But it's much easier and more reasonable to keep the product receipt and warranty card.     

According to the Consumer Protection Act, the buyer has the right to request that a faulty phone be replaced with a similar working copy. By the way, the phone malfunction still needs to be proved. As well as the fact that you didn't drown or drop it yourself. The expertise is carried out by service centers and special accredited organizations. If it turns out that the buyer is not to blame for the malfunction of the phone, the seller fulfills the buyer's requirements to replace the phone and refund the funds. If the results of the examination raise doubts, then you can get an independent assessment of the technical condition of the phone at your own expense by contacting another service center. And with the results of the examination and all other documents in hand, the consumer's chances of winning a case in court increase significantly.

Source : https://www.gov.kz/memleket/entities/kyzylorda-karmakshy/press/news/details/1021551?lang=kk