The «Single Digital Window» service is now available in the eGov Business mobile application. This feature offers users new ways to interact with KTZ JSC conveniently and effectively regarding logistics services. 

The main purpose of the service is to enhance the quality of logistics services. The Single Digital Window enables users to manage contracts and obtain analytical data on their transactions using a variety of digital tools. Users can also send requests to a call center or via social media. In addition, customers can now not only easily request services, but also track the status of their shipments in real time and leave feedback on the quality of the service. 

To get the service, the user needs to:

• log in to the eGov Business mobile app and go to the «Services» section;
• select the service of KTZ JSC;  
• get acquainted with the functionality of the service.

The introduction of the new functionality is an important step in improving the efficiency of logistics processes. KTZ JSC services are now available on a single platform, offering users a faster and more convenient experience. 

The new service was implemented thanks to the cooperation of the Public Services Committee of the Ministry of Digital Development, Innovations and Aerospace Industry of the Republic of Kazakhstan, National Information Technologies JSC and KTZ JSC.

Source : https://www.gov.kz/memleket/entities/aqmola-selinograd/press/news/details/1035699?lang=kk