Agency for Regulation and Development of the Financial Market warns: senior citizens remain one of the most vulnerable groups in issues of financial fraud. This is due to their credulity, insufficient digital literacy and limited access to verified information.

Fraudsters use various schemes: calls on behalf of banks, law enforcement agencies or relatives, messages about non-existent compensation, offers to take out loans or invest in "profitable" investments. Fraudsters call mobile or landline phones, as well as in messengers, pretending to be bank or police employees. They may claim that a suspicious transaction is allegedly being made from a bank account and convince to transfer money to a "safe account", install a remote access application or dictate codes from an SMS.

Psychological pressure methods are often used, for example, calls with a message about an emergency that has happened to a relative.

To protect against such actions, elderly people are recommended not to provide personal and banking information over the phone, including card number, its expiration date, CVV code, SMS codes and online banking logins. Never follow instructions of strangers, even if they introduce themselves as employees of official structures.

Remember: banks, law enforcement agencies and government services never request personal data or financial information over the phone. If in doubt, it is recommended to end the conversation and seek advice from official authorities.

 It is important to remain calm, write down a name and a position of the calling person and call the organization back using the number indicated on the official website or on the back of the card. It is better to discuss all actions related to finances with close relatives or trusted persons.

Relatives and friends of the elderly people are advised to regularly talk about typical fraud schemes, help them master safe use of digital services, install security software and update devices.

 More useful materials are available on the website Fingramota.kz.

External Communications Directorate

press@finreg.kz

Source : https://www.gov.kz/memleket/entities/ardfm/press/news/details/1036623?lang=kk