The consumer purchased a Kirby Avalir vacuum cleaner in installments through a bank for 1,320,000 tenge. Company representatives called the consumer with an offer of free carpet cleaning in order to increase the number of customers. However, as it turned out, their visit was related to the sale of a Kirby vacuum cleaner.

According to the consumer, the company's managers persistently contributed to a quick decision by demonstrating the vacuum cleaner and comparing its prices with other stores. As a bonus, they offered to accept a used vacuum cleaner and arrange the purchase of a new vacuum cleaner worth 1,900,000 tenge for 1,320,000 tenge. The consumer refused to hand over his old vacuum cleaner, but payment for the new product was made on credit through the bank.

Subsequently, the consumer refuses to receive the goods and demands a refund. However, the seller refuses to return the money for the unused goods within the period established by law.

In accordance with Article 14 of the Law of the Republic of Kazakhstan "On Protection of Consumer Rights" (hereinafter referred to as the Law), the buyer has the right, within fourteen days from the date of transfer of a non-food product to him, unless a longer period is announced by the seller (manufacturer), to exchange the purchased product at the place of purchase or other places announced by the seller (manufacturer) for a similar product of a different size, shape, dimensions, style, color, configuration, etc., or for another product by agreement of the parties, making the necessary recalculation with the seller in the event of a price difference.

The exchange is carried out in accordance with Article 30 of this Law.

If the seller (manufacturer) does not have the product required for the exchange, the buyer has the right to return the purchased product to the seller (manufacturer) and receive the amount of money paid for it.

The place of exchange or return of the product is the place of purchase of the product, unless otherwise provided by the contract.

Based on Article 30 of the Law, the seller is obliged to ensure the exchange or return of non-food goods of proper quality, if they have not been used, their presentation, consumer properties, seals, labels, as well as a document confirming the fact of purchase of the goods, are preserved, within fourteen calendar days, unless a longer period is established by the contract, from the date of purchase of the goods.

In accordance with the above-mentioned Law, the consumer was provided with assistance in writing a written claim and explanatory work was carried out, including a conversation with the seller about his responsibilities.

As a result, the purchase and sale agreement between the consumer and the seller was terminated, and the issued loan in the amount of 1,320,000 tenge was canceled.

If the rights to free choice of goods are violated, the consumer has the right to contact the Department of Trade and Consumer Protection of Aktobe Region, which is located at the following address: 25 Abulkhair Khan Ave., by phone 54-46-49, 54-81-20, 54-81-26.

The consumer can also send their request online via E-otinish, telegram bot @kzpp_bot.

Source : https://www.gov.kz/memleket/entities/mti/press/news/details/1064351?lang=kk