The President of the Republic of Kazakhstan, Kassym-Jomart Tokayev, in his Address on September 8, 2025, emphasized the need to ensure the transparency of infrastructure projects. The Head of State noted that government structures should widely use digital approaches, and it is important that initiatives are implemented transparently and effectively.

In order to fulfill these tasks, a memorandum was signed between the Shymkent city administration and Kazpost JSC on the implementation of the "Smart City" project. The project provides for the creation of a centralized infrastructure control system, the use of drones, automation of security processes, environmental monitoring, and emergency response measures.

Work is also being carried out intensively to improve the quality of public services in Shymkent. The "Use of Information Technologies" direction of the "Organizational Development of a State Body" indicator amounted to 46% in 2022, while last year this indicator reached 85%. And the results according to the "Smart Cities" benchmark standard increased from 55% to 76% in 2022. This indicates that the principles of Smart City are being effectively implemented in the city.

New technologies are also being introduced in the field of education. For example, the Alaqan biometric system was launched in a pilot mode at school-gymnasium No. 65, and within 6 months 99% of students were registered. The system automated the process of entering, leaving, and eating at school. This initiative provided a real opportunity to provide students with free hot meals and save budget funds.

In the field of ecology, a project to digitize landfills has been implemented. At landfill No. 88 on Zheltoksan Street, a video surveillance and QR-code application system has been introduced. Over the past six months, the system has recorded 52 cases of landfill overcrowding, 164 illegal parking lots, and 1 fire incident. This is becoming an effective way to ensure the active participation of residents.

Digital projects are also being implemented in the medical field. The cloud system "HR-process" was introduced on a pilot basis in city polyclinic No. 2, automating personnel document flow. Over the past 7 months, 403 employees have been registered, and working hours and procedures are being monitored systematically.

In addition, the "Digital Compliance Assistant" system was introduced at the "Kuatzhylourtalyk-3" institution. This platform is aimed at analyzing corruption risks and strengthening the culture of prudence. As a result, 63 risks were identified and 84 recommendations were developed, a number of which were implemented in practice.

In general, digitalization initiatives in Shymkent are raising the public administration system to a new level and contributing to the creation of a more comfortable and safe living environment for residents.