On September 3, 2025, Deputy Akim of Turan District Bakhyt Meldebekov held a reception for residents of the district on personal issues. This event was intended to strengthen the relationship between local authorities and the population, providing an opportunity to directly address residents' questions related to their daily lives.

The main purpose of personal meetings is to listen to the current issues affecting the lives of the population and consider concrete ways to solve them. At such meetings, residents' suggestions and opinions are collected and considered as valuable information that guides the socio-economic development of the district. Through such dialogue platforms, representatives of the akimat intend to plan infrastructure and social projects, taking into account the real needs of the population.

During the reception, several important questions were raised by residents. Among them, the most frequently mentioned were:

• City cleanliness

• The need to install new stops in order to improve the quality of public transport;

• Asphalting streets and improving road quality;

• Solving difficulties encountered during the processing of housing-related documents;

• Improving and transparently implementing social assistance.

Each issue was considered individually, and specific tasks were assigned to the responsible specialists. For example, the department responsible for road and transport infrastructure was tasked with studying and planning the possibility of installing bus stops. And specialists responsible for social protection were tasked with developing proposals to simplify assistance to residents.

Residents who attended the meeting noted the effectiveness of the reception.

Pensioner Kaldygul Apay said in her speech:
"The road problem on our street has been unresolved for some time. I am glad that I raised this issue at the reception and that the responsible specialists paid attention to it. I believe that now it will be implemented in practice . "

And student Erkebulan shared his thoughts:
"We wait a long time for public transport in the evenings. If new stops were installed, it would be a great relief for us. I presented my proposal at the reception, and I am grateful that they listened . "

These comments show that residents are ready for an open dialogue with the akimat.

In the Turan district, it has become a tradition to personally receive residents. Similar meetings were held last year, as a result of which several streets were repaired and new social facilities were opened.

In 2024, residents mainly made suggestions such as building playgrounds and improving the condition of schools. Most of the issues raised at that time were resolved gradually. However, this year's reception focused on road quality and public transport. These changes show how the demands of the district's residents change over time.

Deputy Akim Bakhyt Meldebekov said that all issues will be monitored following the reception. According to him, each request will not be ignored, and the progress of its implementation will be openly announced. This is an important step aimed at increasing the trust of residents in the authorities.

He also reminded that issues raised by residents can also be conveyed through social networks. Nowadays, the development of electronic systems has facilitated communication between the population and the authorities.

Such perceptions are a clear manifestation of an open dialogue between the authorities and the people. Residents have the opportunity to voice their concerns face to face and hear concrete answers. This approach increases the public's trust in the local governance system.

Moreover, such measures are also beneficial for the akimat, because in addition to statistical data, knowing the real difficulties of residents in their daily lives plays an important role in decision-making.

In general, the personal reception held on September 3 showed that the issues of concern to the residents of the district are being addressed in a timely manner. The requests of each resident were listened to, and specific instructions were given to the relevant departments.

Coming soon:

• Asphalting of streets will be intensified and road quality will improve;

• Suggestions regarding public transport routes and stops will be taken into account;

• Social assistance mechanisms will be improved.

These are concrete steps aimed at improving the quality of life of residents.