Since November 18, 2025, the Department of Trade and Consumer Protection for the North Kazakhstan Region has received over 100 complaints from citizens regarding the cancelled concert of singer Akmal, scheduled for October 25, 2025, in Kostanay.

The customers purchased tickets through the eventticket.kz online service, confirming the conclusion of a contract for the provision of paid services electronically. However, the concert never took place, and the organizer has not refunded the consumers.

After reviewing the complaints, the Department identified violations of consumer protection laws. An official notice was sent to the individual entrepreneur who organized the concert, demanding a full refund of the ticket price to all affected consumers. The organizer must refund over 6 million tenge to the consumers.

"If the refund request is not met, the Department will file a lawsuit in accordance with Article 5, Clause 8, of the Law of the Republic of Kazakhstan 'On the Protection of Consumer Rights' for a refund for purchased tickets," noted Kanat Zhenisbekuly, Head of the Department of Trade and Consumer Protection for the North Kazakhstan Region.

The Department continues to monitor the situation and encourages consumers to promptly file complaints if their rights are violated.

Source : https://www.gov.kz/memleket/entities/mti/press/news/details/1122107?lang=kk